Help Center
Answers to common questions. Can't find what you're looking for? Email team@uniops.app and we'll get back to you within one business day.
Signup & verification
- I never received my verification email
- Check your spam / junk folder for a message from team@uniops.app. Wait up to 5 minutes, then click Resend verification emailon the sign-in page. If the email still hasn't arrived after 10 minutes, email us at team@uniops.app.
- My verification link expired or shows "invalid token"
- Verification links expire after 24 hours. Click "Resend verification email" on the /verify-email page to get a fresh link.
- I can't log in: "email not verified"
- Your account exists but email verification wasn't completed. Resend the verification email and click the link before trying to log in again.
- I signed up but my workspace isn't set up
- After verifying your email you are redirected through onboarding. If you are stuck, email team@uniops.app with your account address so we can check your onboarding state.
Billing & plans
- What plans does UniOps offer?
- Plans and current pricing are listed at uniops.app/pricing. UniOps offers free and paid tiers billed through Whop.
- How do I upgrade or change my plan?
- Open your dashboard, go to Billing, and click Manage plan. You will be redirected to the Whop billing portal where you can upgrade, downgrade, or cancel.
- How do I cancel?
- Cancel at any time from the Whop billing portal (Dashboard → Billing → Manage plan). Access continues through the end of the current paid period.
- My workspace shows "suspended". What does that mean?
- A suspended workspace means a payment failed or a plan expired. Go to Dashboard → Billing to update your payment method or renew. If billing looks correct and the workspace is still suspended, email team@uniops.app.
- I was charged but my plan didn't activate
- Email team@uniops.app with your registered email and the date of charge. Include the Whop order number if you have it.
2FA reset
- I lost my authenticator app / can't access 2FA codes
- Email team@uniops.app from your registered account address with the subject “2FA reset request”. Include your registered email address and any account-identifying info (workspace name, last sign-in date). A platform admin will verify your identity and reset 2FA within one business day.
- I'm locked out completely (no email access either)
- Email team@uniops.app from any address. We will ask for identity verification before making any account changes.
Tool linking & sessions
- What is a "tool" in UniOps?
- A tool is a shared SaaS credential or browser session stored in your workspace. Members open a temporary session to use it; the session prevents concurrent access and records usage in the audit log.
- How do I add a tool?
- In the dashboard go to Tools → Add tool. Enter the tool name and provide the credentials. Owners, admins, and members whose role allows managing tools can add tools.
- I requested a session but it's stuck in "pending" / nobody is releasing it
- The current holder may be idle. Owners, admins, and members whose role allows managing sessions can end an active session from Dashboard → Sessions.
- My session dropped / I lost it unexpectedly
- This can happen if the desktop app lost its network connection and the heartbeat timed out (auto-releases after ~2 minutes), a workspace admin ended the session, or you were idle past the workspace inactivity timeout. Check Dashboard → Sessions to see the current session state. If unexplained and recurring, email team@uniops.app.
- "Connection lost" keeps appearing in the desktop app
- This is a heartbeat stall, usually a brief network interruption. The desktop app retries automatically. If it persists, restart the desktop app.
Common errors
- "Something went wrong" / unexpected crash
- Note any reference code shown on the error screen and email it to team@uniops.app so we can trace the error in our logs.
- "Forbidden" / 403 on the dashboard
- Your session may have expired. Sign out and back in. If you are still seeing 403, your workspace role may not have permission for that page. Contact your workspace owner.
- "Workspace not found" or redirect to onboarding
- You may have been removed from your workspace, or the workspace may have been deleted. Email team@uniops.app if you believe this is an error.
- The desktop app won't open / shows a blank screen
- Quit and relaunch the app, then check for an update (look in the system tray for a pending update prompt). If the issue persists, email team@uniops.app with your OS version and app version.
Contact support
Email us at team@uniops.app. We aim to respond within one business day (Mon–Fri, 9am–6pm ET). For urgent issues affecting active billing or complete lockout, mark your subject line URGENT and we will prioritize your message.
Response SLA: 1 business day for standard requests · Same day for URGENT.
If you are a dashboard user, you can also submit a ticket directly from the Help button in the bottom-right corner of the dashboard.